Shipping & Returns
Shipping Policy
We are committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has shipped with tracking information.
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Returns & Exchanges
Return Window
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Initiate a Return
To start a return:
- Contact us at info@onethreadmovement.com with your order number
- We will provide you with a return authorization and instructions
- Ship the item back to us using the provided return label
Processing Timeline
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method within 3-5 business days after approval.
Exchange Policy
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return. Please contact us if you have questions about a specific product.
Contact Us
If you have any questions about shipping or returns, please contact us at info@onethreadmovement.com.